Dealing with Complex Situations


Apart from jigsaw puzzles that have a clear unambiguous solution, almost all other situations we face are ambiguous. This is also referred to as complex situations or wicked problems. We use the perspectives of many different people to describe the problem, create causal models to understand the situation and find and compare multiple potential solutions.

In this course we cover the following:

  • Starting from your experienced complex problem or the complex situation you are in, identifying the perspectives of different people in order to define this problem or situation.

  • Create both a potential ‘problem space’ as well as a potential ‘solution space’.

  • Create simple qualitative or more elaborate quantitative causal models to understand the mechanisms present in the situation or problem.

  • Identify as many as possible potential actions or solutions.

  • Screening this long list of options down to a short list of promising options.

  • Analyzing and comparing these options on a well-balanced set of criteria.

  • Presenting the results as input for a decision making process.